Custom Theme Support
Every purchase of a Siiimple theme comes with a basic level of support. What does that mean? It means that if you have a few questions about how to properly set up the purchased theme, or you just can’t figure out this or that issue related to the theme itself – no problem, no worries. We will assist you free of charge. What’s important is that you get what you paid for, a clean, minimalist, cool WordPress theme.
But if you’re looking for something more involved, like further customization of the theme template, something to suit your particular taste that is beyond the scope of the actual theme, don’t worry, we can help. In this case, however, it is a one-time. In other words, if you like the way the theme exists, but you want to rearrange the format in a unique way – just purchase the extra help, and you have 3 hours of our focused attention to the details you want most.
Our Refund Policy
Our return policy works the same as Envato’s, which reads:
If you have purchased an item and it does not work as described or is faulty, please contact support and tell them which file you purchased and exactly what the problem has been with the item. The item will be investigated, and if it is found to be faulty or not working as described it will be fixed or a refund will be offered. Before submitting a refund claim, please review the comments on the item page – there is a good chance someone else may have had the same problem as you and the author might have already addressed the issue. Also make sure that you thoroughly read all of the item’s documentation in case there is an existing answer to your issue. Please note that because of the nature of digital goods, support unfortunately cannot issue a refund or exchange unless the item is malfunctioning or corrupt, or does not work as described.